Delete Your Data
Stitch Organizer has no accounts. Almost everything lives only on your phone, and a little is kept on our server when you use Pattern Import or Pro. Here is how to delete each.
On your phone
Your stash, projects, notes, photos, shopping list and storage boxes are only on your phone. Delete any of them in the app, or uninstall the app to erase everything at once. A backup file you saved is yours: delete it wherever you saved it.
On our server: how to ask
- In the app, open More, then Pro, and tap Copy support details. This copies your app's random installation identifier, the app version and your phone's system, so we can find your data.
- Email it to ssefrani@gmail.com with the subject Delete my data.
- We delete it within 30 days and email you to confirm.
If you can no longer open the app, email us anyway and tell us roughly when you used it. Without the identifier we may not be able to find your data, because it is not linked to your name or email.
What is deleted
- Pattern Import results and records linked to your installation.
- Your installation's import counts.
- The link between your installation and a subscription, and our subscription service's record of you.
What is kept, and for how long
- Pattern Import results are deleted automatically within about two days even if you ask for nothing. Our database backups, which may include them, are deleted 14 days after each backup is made.
- Counts of how many imports a subscription has used are kept, linked only to the subscription and not to you, so the fair-use limit cannot be reset.
- Your purchase is recorded by Apple or Google. Deleting your data does not cancel a subscription: cancel it in your App Store or Google Play settings.
- Anonymous usage statistics are not linked to your identity and are kept by Google Analytics under its standard retention settings.
The privacy policy explains everything we receive and why.